Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Role purpose
- Help COLT to secure and increase the revenue by making sure that COLT policies are followed.
- Contribute to customer satisfaction by providing honest and clear communication to the customer and showing proactivity.
- Registering and documenting in the tools, ensuring the accuracy of the information.
- Scheduling and coordination of Number Porting’s with customers and other carriers for Colt's Voice products in good quality & within agreed SLAs.
- Verify the porting requirement raised by colt customers for various voice products like Voice line, SIP Trunking, Number Hosting, etc.
- Initiate porting request with carriers/Local PTT & regularly follow-up to see the progress & finalize porting date.
- Notify COLT customers related to scheduling of their Number Porting request.
- Porting rejection management in coordination with customer & other carriers.
- Coordinate internally with various internal teams like Sales, Ordering, Configuration management, Project management etc whenever there is a requirement.
- Update colt’s main databases.
- React to escalation as per business priority.
- Attend regular calls with customers as applicable.
- Flexible to work on Bank Holidays as per business needs.
Key accountabilities
- Good communication skills, English & Spanish (Verbal & Written both)
- Strong organizational skills (ability to organize own workload with the given prioritization guidelines) and a quick learner
- Good MS office or similar product know how ("Computer Literate")
- Willingness to learn and develop skills to learn multiple countries porting requests.
- Customer service experience in multinational company
- Ability to deal with written customer requests – Strong customer satisfaction attitude
- Flexibility in order to absorb changes in processes and the company structure easily
- Ability to work on multiple cases simultaneously
- Flexibility to work effectively within a team, cross-team or individually
- Experience in working with order processing systems and ticket tools is an advantage.
- Ensuring completion of requisite tasks as per customer expectations and within agreed SLA.
- Ensuring that all the relevant tasks are completed with high Quality Standards and “First Time Right”
- Delivery KPI’s to be maintained as per the norms
What is it like working with us?
As well as our competitive salaries and incentive plans, we have lots of flexible benefits and local rewards packages. We also know that a work life balance is important, and our people say it’s one of the great advantages of working at Colt.
Inclusion is at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself as we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status or place of birth.
Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda and activities, please visit: www.colt.net/about/inclusion-diversity/
