Looking for a job you can grow with? We are seeking a talented and motivated individual.
Job Responsibilities:
- Handling customer inquiries: Call center agents must be knowledgeable about the company's products and services and be able to provide accurate and helpful information to customers. They should be able to answer frequently asked questions and resolve any issues or concerns the customer may have.
- Taking orders: Call center agents may be responsible for taking orders from customers over the phone or via chat. They must be able to accurately process orders and provide customers with information about shipping and delivery times.
- Resolving complaints: Call center agents must be able to handle complaints from customers and work to resolve any issues or concerns. They should be able to listen to the customer's concerns and offer solutions to resolve the issue.
- Escalating issues: If a customer's issue cannot be resolved by the call center agent, they may need to escalate the issue to a supervisor or manager.
- Meeting performance metrics: Call center agents may be required to meet performance metrics such as call handle time, first call resolution, and customer satisfaction scores.
Job Qualifications:
- Amenable to working onsite or hybrid.
- With or without BPO/Call Center experience are welcome to apply.
- At least High School/SHS Graduate
- Can start asap.
- Average to Good communication skills.
Job Type: Full-time
Salary: Up to Php25,000.00 per month
Benefits:
- Additional leave
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
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