Role purpose:
To carry out activities for Fixed and Mobile IP network operation, maintenance and support. These activities includes new technologies and products evaluation, testing, implementation, administration, proactive control, technical support, corrective maintenance, customer ticket handling, communication with vendors, technical escalations, emergency handling, incident and problem management, software and hardware management, performance management and troubleshooting of IP network systems covering all current and future technologies.
Key accountabilities and decision ownership:
- Delivery of 2nd level of technical support, preventive and corrective maintenance for the optimal and smooth operation of the IP network
- Root cause analysis and documentation of complex incidents. Apply fault-finding techniques and preventive maintenance instructions
- Planning, assessment and implementation of change requests. Execute s/w and h/w upgrade works
- Define and embed consistent operational processes to support on-going support activities, driving improvements where issues are identified
- Perform periodic network and systems health checks, statistics evaluation, network backups and other maintenance activities
- Perform the administration and maintenance, assist in monitoring of Data Network systems and ensure their effective operation and optimum performance
- Prepare trouble reports to the suppliers, as well as produce and communicate service quality data for the service offered by the equipment suppliers
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Core competencies and knowledge:- Good knowledge in Routers, Switches, Firewalls systems
- Working experience in Cisco, Alcatel-Lucent, Juniper environment/systems
- A logical approach to problem solving and self-motivation are important qualities, team working
- Ability to work on a 24x7x365 stand by schema
- Very good interpersonal skills in order to handle effectively the communication across technical and commercial teams and mainly with customers’ representatives
Must have technical and professional qualifications:
- A bachelor’s degree in Computer Science/Engineering, Electrical Engineering or equivalent
- At least two (2) years’ experience in IP networks
- Very good knowledge of P/C - Windows / Software packages (Word, Excel, PowerPoint etc.) - is essential
- Desirable certifications include: Cisco (CCNP), Juniper (JNCIS-SP), Alcatel-Lucent (NRS II)
- English language (Fluent oral and written)
What's in it for you:
- Competitive pay, bonus & remuneration package
- Private Health & Medical Insurance
- Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad
- Remote work equipment to help you create a comfortable, ergonomic workspace at home
- Unlimited access to learning resources and trainings
- Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
- Spirit of Vodafone Day: one day each quarter dedicated to your personal development
- Extra days off: Vodafone Day, Family Day, Volunteering Day
- Needless to say, we cater for your communication wherever you are
- Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
- Special employee offers and discounts
#LI-Hybrid #Vodafonespirit #Togetherwecan
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